Daniel
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Last activity
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Activity overview
Latest activity by Daniel-
Daniel commented,
Just to be clear, I'm not proposing that support for "Multi-line" text fields should be added to the "Ask for details" step. We'd think it more appropriate that the "Send message" step has an optio...
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Daniel commented,
Hi Lisa, After some further testing, I figured out why I wasn't able to get the "Ask for details" step to work with free/multi-line text, it appears that this is not supported. The article "Why are...
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Daniel commented,
Hi Lisa, Thanks for getting back to me. At it's simplest, the example above is what we are looking to achieve, I.e. "Hi Daniel, how can we help you today?" [WAIT FOR RESPONSE] [TRANSFER TO AGENT]...
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Daniel commented,
I should add too, that in my flow example above. If the user is already authenticated, simply opening the messaging widget will create a ticket.
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Daniel commented,
Hi Lisa Tam, We are looking for the same feature that Rachel Martin has proposed. It's preventing us from adopting Zendesk Messaging at the moment. Essentially, we want to be able to ask the custo...
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Daniel commented,
Hi Lila,If you are looking for a workaround, I responded to another thread with our experience:https://support.zendesk.com/hc/en-us/articles/4411666638746/comments/5156579283866I agree with your se...
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Daniel commented,
Hi Sergio, Just to add our experience. We've been aiming to use Zendesk Messaging for a long time now. Initially the main blocker was the lack of authentication (and so there would have been no w...
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Daniel commented,
Mark Weisberg - https://support.zendesk.com/hc/en-us/articles/4412967699098-Announcement-Introduction-to-end-user-authentication-in-messaging
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Daniel commented,
Aimee Spanier We already use Zendesk and have been keeping an eye on the "User Authentication" limitation (which is deal-breaker for us). Do you have any further update regarding this particular fe...