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Vinodh Salla
Joined Jan 04, 2022
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Last activity Jan 06, 2022
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Latest activity by Vinodh Salla
Vinodh Salla created a post,
When a customer responded via an email for a closed support ticket email thread, then the Zendesk is opening a new support ticket as a follow-up ticket for the older one. But the customer sends a thanks response note. In this case, we should not need a new ticket.
So how to avoid it?
Posted Jan 05, 2022 · Vinodh Salla
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Vinodh Salla commented,
Nikki Thank you for the response. I will try.
View comment · Posted Jan 05, 2022 · Vinodh Salla
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Vinodh Salla commented,
Also, when I say do not add the comment in the current ticket by unchecking the box at the time of merging, still Zendesk adds the comment in the current ticket.
View comment · Posted Jan 04, 2022 · Vinodh Salla
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