Vinodh Salla
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Last activity
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Activity overview
Latest activity by Vinodh Salla-
Vinodh Salla created a post,
Need some restriction in raising a follow-up ticket
AnsweredWhen a customer responded via an email for a closed support ticket email thread, then the Zendesk is opening a new support ticket as a follow-up ticket for the older one. But the customer sends a t...
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Vinodh Salla commented,
Nikki Thank you for the response. I will try.
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Vinodh Salla commented,
Also, when I say do not add the comment in the current ticket by unchecking the box at the time of merging, still Zendesk adds the comment in the current ticket.