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Emre Iyidogan's Avatar

Emre Iyidogan

Joined Nov 09, 2023

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Last activity Dec 05, 2024

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Latest activity by Emre Iyidogan

Emre Iyidogan commented,

CommentMeasuring success

Thank you sharing your experience Nick. I hope this won't be another thing that Zendesk will resolve in a couple of years :)

View comment · Posted Nov 20, 2024 · Emre Iyidogan

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Emre Iyidogan commented,

CommentMeasuring success

I want to echo the last comments from Molly, Nick, and Jahn. If I am going to see Good/Bad in the reporting, what is the purpose of having scaled CSAT survey? Is Zendesk keeping the CSAT data in its DB as the scaled version or in the "Good/Bad" form at the moment? Is there any plan to implement such change in the future?

View comment · Posted Nov 13, 2024 · Emre Iyidogan

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