Rustam Samadzade

Hi @.... When clicked the "Preview match for the conditions above" button it returned to me "No matching tickets found". http://joxi.ru/BA0YooEUvoJZPr - I click to "Submit as solved" button to solve the ticket.

Hi @.... It still does not work - http://joxi.ru/D2PnLL9tBv0gZr. Is it because of email's body?

I thought that the tags were the 2nd option. I will try it. Thanks.

Hi @...! I could not change the condition.

Hi there. I added automation to get feedback from the customers whose ticket is solved and the Hours since solved is 24. Unfortunately, automation has not sent any emails to the customers. The email is:

Give" rel="nofollow noreferrer">https://airtable.com/shr1EMO8P0uuZpKhB?prefill_Email={{ticket.requester.email}}&prefill_Full+Name={{ticket.requester.name}}">Give Feedback

Could you please help me to solve this issue?