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Lisa Avellino
Joined Oct 16, 2021
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Last activity Jun 06, 2023
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Latest activity by Lisa Avellino
Lisa Avellino commented,
Not much you can do except continue to reassign tickets to agents that are available. Not an ideal state and seems like a design flaw that needs to be addressed.
View comment · Posted Jun 06, 2023 · Lisa Avellino
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Lisa Avellino commented,
This is a necessary requirement for admins to be able to control agent status in omni channel.
View comment · Posted Apr 03, 2023 · Lisa Avellino
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Lisa Avellino created a post,
I'm running into trouble creating the IF statement for creating standard calculated attribute to exclude a specific ticket tag on a report in Explore. Any help is appreciated.
Posted May 19, 2021 · Lisa Avellino
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