Recent searches


No recent searches

Lisa Avellino's Avatar

Lisa Avellino

Joined Oct 16, 2021

·

Last activity Jun 06, 2023

Following

0

Followers

0

Total activity

5

Votes

0

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Lisa Avellino

Lisa Avellino commented,

Community comment Feedback - Ticketing system (Support)

Not much you can do except continue to reassign tickets to agents that are available.  Not an ideal state and seems like a design flaw that needs to be addressed. 

View comment · Posted Jun 06, 2023 · Lisa Avellino

0

Followers

0

Votes

0

Comments


Lisa Avellino commented,

Community comment Feedback - Ticketing system (Support)

This is a necessary requirement for admins to be able to control agent status in omni channel.  

 

 

View comment · Posted Apr 03, 2023 · Lisa Avellino

0

Followers

0

Votes

0

Comments


Lisa Avellino created a post,

Post Q&A - Reporting and analytics

I'm running into trouble creating the IF statement for creating standard calculated attribute to exclude a specific ticket tag on a report in Explore.  Any help is appreciated. 

Posted May 19, 2021 · Lisa Avellino

0

Followers

3

Votes

2

Comments