Recent searches
No recent searches

Mattia Tosti
Joined Oct 16, 2021
·
Last activity Jan 10, 2024
Following
0
Followers
0
Total activity
19
Votes
2
Subscriptions
8
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mattia Tosti
Mattia Tosti created a post,
Working with messaging conversations it is IMPOSSIBLE to give agents a proper overview of what conversations are waiting for an answer. Zendesk suggests to do this using views, but unfortunately the ticket fields "Latest updater type (Agent/End user)" and "Latest update by requester" are not updated with end user information.
How are we supposed to scale up messaging conversations to a large organisation?
Posted Nov 29, 2021 · Mattia Tosti
3
Followers
6
Votes
6
Comments
Mattia Tosti commented,
@...
Thanks for the feedback, tags won't do it though since I need the parameter to be a date. Do you know if it is possible to pass values from a user custom field to a ticket field (using for e.g. a trigger)? If I could create a ticket date field and then pass on the date value I have stored on the user's custom field my problem would be solved! :D
View comment · Posted Oct 12, 2021 · Mattia Tosti
0
Followers
0
Votes
0
Comments
Mattia Tosti commented,
Hi Clifford!
We have a custom date field associated to our users called that indicates when the user published a listing on our marketplace. We have a trigger that does the following:
IF is within the previous 3 days THEN add an "onboard" tag on the associated ticket
We use the tag to group all tickets that need onboarding in a view. We need to create a trigger that removes that tag if the listing is older than 3 days.
View comment · Posted Oct 12, 2021 · Mattia Tosti
0
Followers
0
Votes
0
Comments
Mattia Tosti commented,
Hi!
When adding a condition statement, how come I can only choose "language" among my user fields? I would like to use other user parameters to create my views. Is this something that can be done?
View comment · Posted Oct 12, 2021 · Mattia Tosti
0
Followers
1
Vote
0
Comments
Mattia Tosti commented,
Hi Cheeny!
I am looking for a way to trigger a rule if a date parameter "is NOT within the previous" X days - it only seems possible to choose "is within previous". Do you know of any workaround? This would be incredibly helpful!
View comment · Posted Oct 11, 2021 · Mattia Tosti
0
Followers
0
Votes
0
Comments
Mattia Tosti commented,
Hi! Is there a way to write condition statements that run IF FALSE?
E.g. I have a custom user field that is and I want to add a tag to a ticket if that user field is older than 5 days. I am today able to write an automation if that parameter "is within previous" number of days, but not the opposite. Any workaround?
View comment · Posted Oct 11, 2021 · Mattia Tosti
0
Followers
1
Vote
0
Comments
Mattia Tosti commented,
Hi! How can I have a trigger running for the opposite: "is NOT within the previous" or "is NOT within the next"?
View comment · Posted Oct 11, 2021 · Mattia Tosti
0
Followers
2
Votes
0
Comments
Mattia Tosti commented,
Hi! Is there any way to have "meet none" conditions?
View comment · Posted Oct 11, 2021 · Mattia Tosti
0
Followers
0
Votes
0
Comments
Mattia Tosti commented,
Hi! I see it's possible to write automation rules based on whether a date parameter "is within the previous" number of days. Is it also possible to write the opposite somehow? (i.e. "is NOT within the previous" number of days).
View comment · Posted Oct 11, 2021 · Mattia Tosti
0
Followers
0
Votes
0
Comments