Qasa
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Recent activity by Qasa-
Update ticket fields "updater" and "latest requester update" for messaging conversations
Working with messaging conversations it is IMPOSSIBLE to give agents a proper overview of what conversations are waiting for an answer. Zendesk suggests to do this using views, but unfortunately th...
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Date user fields: "is NOT within …"
We populate custom date fields through API integration and use them to write automation/triggers. The possibility to write conditions using "is within the next/previous" number of days has been ver...