Mattia

1. Agent guide
2. Ticket management
3. Creating views to manage ticket workflow

  @... Thanks for the feedback, tags won't do it though since I need the parameter to be a date. Do you know if it is possible to pass values from a user custom field to a ticket field (using for e...

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• Mattia
• Created October 12, 2021 17:53
• 0 votes

1. Objects and rules
2. ...
3. Triggers and automations
4. When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?

Hi Clifford!  We have a custom date field associated to our users called <published_at> that indicates when the user published a listing on our marketplace. We have a trigger that does the followin...

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• Mattia
• Created October 12, 2021 12:54
• 0 votes

1. Agent guide
2. Ticket management
3. Creating views to manage ticket workflow

Hi!  When adding a condition statement, how come I can only choose "language" among my user fields? I would like to use other user parameters to create my views. Is this something that can be done?

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• Mattia
• Created October 12, 2021 07:53
• 1 vote

1. Objects and rules
2. ...
3. Triggers and automations
4. What is the difference between "meet all" and "meet any" conditions?

Hi Cheeny!  I am looking for a way to trigger a rule if a date parameter "is NOT within the previous" X days - it only seems possible to choose "is within previous". Do you know of any workaround? ...

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• Mattia
• Created October 11, 2021 21:03
• 0 votes

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

Hi! Is there a way to write condition statements that run IF FALSE?  E.g. I have a custom user field that is <listing_publish_date> and I want to add a tag to a ticket if that user field is older t...

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• Mattia
• Created October 11, 2021 16:42
• 0 votes

1. Objects and rules
2. ...
3. Triggers and automations
4. When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?

Hi! How can I have a trigger running for the opposite: "is NOT within the previous" or "is NOT within the next"? 

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• Mattia
• Created October 11, 2021 16:36
• 1 vote

1. Objects and rules
2. ...
3. Triggers and automations
4. What is the difference between "meet all" and "meet any" conditions?

Hi! Is there any way to have "meet none" conditions? 

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• Mattia
• Created October 11, 2021 16:22
• 0 votes

1. Objects and rules
2. ...
3. Business rules
4. Automation conditions and actions reference

Hi! I see it's possible to write automation rules based on whether a date parameter "is within the previous" number of days. Is it also possible to write the opposite somehow? (i.e. "is NOT within ...

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• Mattia
• Created October 11, 2021 15:42
• 0 votes