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Marshall Hahn

Joined Oct 16, 2021

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Last activity Oct 26, 2021

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Latest activity by Marshall Hahn

Marshall Hahn commented,

CommentTicket customization

Hello! I'm doing a top-to-bottom audit of our Zendesk instance, which includes auditing the forms we have.

There's a form I'd like to delete because it was only used for a very specific purpose a few years ago (it hasn't been used recently and all tickets using that form are closed). I still would like to retain the form and information on closed tickets if possible for reporting / auditing purposes.

In this article, it's mentioned that "Deleting a ticket form does not affect tickets where the form was previously applied."

 

But when I go to actually delete the form in-app, the confirmation modal says the opposite: "Deleting this form will permanently remove the form and its data from your account. This includes removing the form from all tickets in your account where this form was previously applied.

Which is true? If I delete the form, will the form details be removed from closed tickets or not? Thanks in advance!

View comment · Posted Sep 22, 2021 · Marshall Hahn

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