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PAUL
Joined Oct 16, 2021
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Last activity May 17, 2023
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Latest activity by PAUL
PAUL commented,
Hey all,
Does anyone know if it's possible to hide any/some icons in the toolbar? Eg. "add video" because links should be used instead and would not want to tempt the content managers to use the built-in feature. Maybe with some custom code?
Fingers crossed! :D
View comment · Posted Sep 27, 2022 · PAUL
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PAUL commented,
Hi Dane,
I would like to avoid creating a dedicated group for this... if possible...
To you think the setting below will route chats correctly if multiple agents are assigned to this skill?
Thanks!
View comment · Posted May 20, 2022 · PAUL
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PAUL commented,
Hi Dane
Many thanks for getting back to me, much appreciated!
Please correct me if I'm wrong, but this method will assign incoming chats to a specific agent only, the one which is defined in the trigger, correct?
What do I need to do if I'd like to assign chats to a pool of agents with a specific skill?
Looking forward to hearing back from you!
Thank you in advance!
View comment · Posted May 20, 2022 · PAUL
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PAUL commented,
Hi Eduardo,
Have you seen this article(?): https://support.zendesk.com/hc/en-us/articles/4408833808538-Recipe-Route-a-chat-to-a-department-based-on-the-country-the-visitor-is-chatting-from
If you are looking for a solution to detect the language no matter the location, I don't think it's possible.
Hope this helps!
Paul
View comment · Posted May 12, 2022 · PAUL
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PAUL commented,
please update the to:
{
"user":{
"id":{{ticket.requester.id}},
"user_fields": {
"last_csat_date" : "{{ "now" | date: "%s" | plus: 7776000 | date: "%b %d, %Y" }}"
}
}
}
where 7776000 = 86400 s in a day * x no of days (90 in this case)
View comment · Posted Mar 01, 2022 · PAUL
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