Paul D. (Zendesk Admin)
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Last activity
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Activity overview
Latest activity by Paul D. (Zendesk Admin)-
Paul D. (Zendesk Admin) commented,
Hey all, Does anyone know if it's possible to hide any/some icons in the toolbar? Eg. "add video" because links should be used instead and would not want to tempt the content managers to use the bu...
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Paul D. (Zendesk Admin) commented,
Hi Dane, I would like to avoid creating a dedicated group for this... if possible... To you think the setting below will route chats correctly if multiple agents are assigned to this skill? Thanks!
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Paul D. (Zendesk Admin) commented,
Hi Dane Many thanks for getting back to me, much appreciated! Please correct me if I'm wrong, but this method will assign incoming chats to a specific agent only, the one which is defined in the tr...
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Paul D. (Zendesk Admin) commented,
Hi Eduardo, Have you seen this article(?): https://support.zendesk.com/hc/en-us/articles/4408833808538-Recipe-Route-a-chat-to-a-department-based-on-the-country-the-visitor-is-chatting-from If you a...
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Paul D. (Zendesk Admin) commented,
Hi Jupete Manitas Many thanks for getting back to me on this, appreciate! I've been trying since this morning to envision how to implement your suggestion but I've not got too far...So, it looks to...
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Paul D. (Zendesk Admin) commented,
Dan Ross Can you please let me know if solution you are describing above with Zapier & "redact" tag is still valid /can be used? Can you please share more details on this? @... Brett Bowser Are any...
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Paul D. (Zendesk Admin) commented,
please update the to: { "user":{ "id":{{ticket.requester.id}}, "user_fields": { "last_csat_date" : "{{ "now" | date: "%s" | plus: 7776000 | date: "%b %d, %Y" }}" } }} where 777600...