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Josh Woodward
Joined Aug 10, 2023
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Last activity Aug 10, 2023
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Latest activity by Josh Woodward
Josh Woodward commented,
Community comment Discussion - Tips and best practices from the community
Is there a way to configure a Zendesk trigger with a webhook to notify a specific Slack user?
I am trying to set up an automated configuration for when a customer responds to one of our tickets with negative CSAT it automatically goes to a Slack channel and alerts the assignee/agent who received the negative CSAT rating so they can follow up with the customer.
View comment · Posted Aug 10, 2023 · Josh Woodward
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