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Zac Milligan
Joined Sep 19, 2024
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Last activity Sep 19, 2024
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Latest activity by Zac Milligan
Zac Milligan created a post,
Hello All,
I have a custom field (Integrations) set up on both my organization fields and ticket fields. This field is a multiselect. I want to keep these fields in alignment, meaning, if a ticket is created by an organization, I can grab the integrations from the org field and populate the ticket field, or if the integrations are updated on the ticket field, I want to update the organization field.
Problem I'm running in to using triggers, is this seems to overwrite. For instance, if I have integrations A and B selected in my organization field, and open a ticket, A and B populate to my ticket field. However, if I add integration C to the ticket field, it is wiping A and B from the organization field and only showing C.
Is there a way around this or a better way to go about aligning these fields?
Posted Sep 19, 2024 · Zac Milligan
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