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WhitePages - whitepages
Joined Oct 12, 2022
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Last activity Oct 20, 2022
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Latest activity by WhitePages - whitepages
WhitePages - whitepages commented,
Supervisors used to be able to 1) see chats agents are having with customers without the agent knowing they're being monitored as a way to maintain accountability and rate performance and 2) jump into a chat and respond to a user if an agent needed help from a supervisor.
Are these features still available with agent workspace?
View comment · Posted Oct 20, 2022 · WhitePages - whitepages
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WhitePages - whitepages commented,
Hey Miranda,
Thanks for the quick response!
Yes, that's what I meant. I was testing and now have a widget in my view that's obsolete but not a huge deal.
Thanks again.
View comment · Posted Oct 12, 2022 · WhitePages - whitepages
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WhitePages - whitepages commented,
How do you delete a messaging web widget?
View comment · Posted Oct 12, 2022 · WhitePages - whitepages
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