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Jason Stanczyk

Joined Apr 25, 2024

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Last activity Nov 25, 2024

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ACTIVITY OVERVIEW

Latest activity by Jason Stanczyk

Jason Stanczyk created a post,

Post Q&A - Apps and integrations

Good Day, 
I am attempting to create a Zendesk Community Post Published event trigger that will then send a slack message to a private channel. 
I have it working when I am testing the payload, however there is no way to save the payload that I want to send. As well, there seems to be no way to create a trigger from a community post publish event. 
It seems that the Zendesk Events Webhook, cannot then send data externally, however the Trigger/Automation webhook doesnt have access to community post events. 
 

I understand that triggers might only be used for tickets, and that kinda makes sense. However how am I to be able to do this, if I cannot use triggers? Please help!

Posted Nov 25, 2024 · Jason Stanczyk

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Jason Stanczyk commented,

Community comment Feedback - Ticketing system (Support)

In 2024 and I am seeing this issue again. 
Any ideas on how this can be fixed?

View comment · Posted May 22, 2024 · Jason Stanczyk

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Jason Stanczyk commented,

Community comment Q&A - Help center and community

Is there any intent to add this feature?

View comment · Posted Apr 26, 2024 · Jason Stanczyk

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Jason Stanczyk created a post,

Post Q&A - Help center and community

Hi, 
I have looked everywhere for the ability to enable users to be able to flag a post or a comment as something that needs attention from an admin. 

I believe it would be a good place to put it inside the actions group that already exists. I have tried making modifications myself, but I haven't been able to do so. 
We are currently using the default Copenhagen theme. 

I know there is a feature to make posts require approval from admin before they post, however we do not want this functionality. 
We just want users to be able to alert the admin if something is not going as it should be. 
Any advice, hints, tricks would greatly be appreciated. 
Thanks!

Posted Apr 25, 2024 · Jason Stanczyk

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