Alex Megalos

The language recognition/translation feature is very useful and it can be improved even more.

The translation should be available for the internal posts as well, so that I can follow up a ticket in which a colleague of mine responds to the customer in a foreign language for me.

The translation should also be available for the tickets created by social media (Messenger, Instagram, etc)

Is there any update on that matter?
Last week I received an email from Video Comments Application Pro Team (Zendesk Applications) saying that they are about to release a new improved version of Video Comments (UTickets) for a nominal fee of $19.99/ month.

Is there still a chance that Zendesk offers a 1st party channel integration, like Instagram Direct or Facebook channel?

We would like to apply an extended navigation where a user has the possibility to see all categories and the related sections on the category, section and the article pages. (Like slack do it 

https://slack.com/intl/de-de/help/categories/360000049043) 

We know that there are some calls like 

• GET /api/v2/help_center{/locale}/categories
• GET /api/v2/help_center{/locale}/sections
• GET /api/v2/help_center/{locale}/categories/{category_id}/sections

 

We already used them and ran into several issues like by default the number of sections is paginated (restricted to 30 items per call), error handling and a lot of refetching / calling (change language, login user etc.)

 

Is there any other way to get all related sections rather than calling all the categories and afterwards all the related sections for each category? And this every time I click on a link or refresh a site? 

Best case would be an option where we can get the categories and sections in the templates. If it's not the case, are you planning anything regarding the availability of all categories and sections e.g. as global properties in the templates? 

When you merge a ticket, then the background color of this ticket is the same one for the internal comments. That is a little confusing and it's also difficult to focus on the merged ticket.

I suggest a different background color for the merged tickets and perhaps a different layout.