Jonathan K

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Activating and deactivating the Zendesk Agent Workspace

I really wish I could turn that Agent Workspace off. There are just so many elements that take away useful space on my small screen, it makes it uncomfortable to work with Zendesk.

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• Jonathan K
• Created August 25, 2022 04:24
• 1 vote

1. Support
2. ...
3. Business rules
4. Can I configure a trigger to add a comment to a ticket?

HI everyone. There doesn't appear to be information about this in the knowledgebase but is this possible to send private notes (or comments if you will) via Email? For instance when we forward or s...

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• Jonathan K
• Created February 23, 2022 20:50
• 0 votes

1. Support
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Hi Zendesk team.  I wonder if there is a way to activate the notifications about certain tickets for only certain channels in Slack? Ie. We use a ticket field called, say, Billing inquiries and we ...

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• Jonathan K
• Created February 18, 2022 03:05
• 0 votes