Paul Edwards

Here is a video entitled 'Zendesk Deep Dive on Agent Workspace', from June 2022 by a load of product talking heads.

At 27.12, the question 'When will Zendesk no longer support the old UI and only support Agent Workspace?' is addressed: "....not the end of this year or even next year" and " .....give lot's of heads up, it won't come suddenly..."

https://www.youtube.com/watch?v=lO2v7etoUiw

What has changed?

So this is the unhelpful response I am getting:

Hi Paul, Jon Aniano said: "we'll let you continue to use the old UI until a future date". There is no mention that an account can be exempted from migrating to Agent Workspace like what you are requesting. If you can share the reasons why you do not wish to be migrated, I'll be more than happy to submit your request for the scheduled migration to be postponed so it can be reviewed

Thanks, Richy, already done but waiting for response/acknowledgement

Hello, Jonathan Aniano

I am live in a chat and your support do not seem aware of the content of your message:

Hi Paul! Thank you for reaching out! I understand that you are requesting to opt out of the Agent Workspace upgrade. 

Agent Workspace is the primary UI of Zendesk so everybody will be migrated to Agent workspace and there is no way of preventing this. We recommend that you migrate to Agent Workspace as early as now so you can familiarize yourself with the new UI

More information about the migration process can be found here