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Michail Rudenko

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Latest activity by Michail Rudenko
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    Michail Rudenko created a post,

    Zendesk Contextual Workspace

    1. Community
    2. Zendesk Suite Q&A

    Hello, Guys!I have a question about Zendesk Contextual Workspaces. Will available apps and macros change in the agent interface once we set up a new Contextual Workspace for the specific scenario?F...

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    Michail Rudenko commented,

    1. Objects and rules
    2. ...
    3. Workflows
    4. Setting up contextual workspaces

    Are workspaces real-time features? Will workspaces update and show selected lists of macros/apps for the specific scenarios? Or after agent set the category of ticket for example?  

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    • Michail Rudenko
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