Nate Crumback

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Latest activity by Nate Crumback
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    Nate Crumback created a post,

    Yellow SLA Badge


    Feature Request Summary:  Zendesk support should have a yellow SLA badge to indicate tickets that are nearing a breach of SLA ("caution", the SLA is about to breach) Description/Use Cases:  A sup...

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    Nate Crumback commented,

    Hi ZD Community, Apologies if this was asked or proposed already but would it be possible to add a third color for the SLA badges? For example, it would be great to have the SLA badge turn yellow w...