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Nate Crumback

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Activity overview

Latest activity by Nate Crumback
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    Nate Crumback created a post,

    Yellow SLA Badge

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    1. Community
    2. Feedback - Ticketing System (Support)

    Feature Request Summary:  Zendesk support should have a yellow SLA badge to indicate tickets that are nearing a breach of SLA ("caution", the SLA is about to breach) Description/Use Cases:  A sup...

    • Nate Crumback
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    Nate Crumback commented,

    1. Support
    2. ...
    3. Measuring success
    4. Viewing and understanding SLA targets

    Hi ZD Community, Apologies if this was asked or proposed already but would it be possible to add a third color for the SLA badges? For example, it would be great to have the SLA badge turn yellow w...

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    • Nate Crumback
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