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Mikey G

Joined Feb 15, 2024

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Last activity Mar 28, 2024

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ACTIVITY OVERVIEW

Latest activity by Mikey G

Mikey G commented,

CommentSlack integration

Hello,

Echoing below, I see that the Slack for Zendesk app has changed again this week. Wondering if it's intentional for the app to no longer post the ticket creation using the global shortcut (now changed to /zendesk) in the channel it was created in, or if it's a bug.

Your FAQ in this document mentions:
If I create a new ticket from Slack, can other users on the channel see it?

Anyone in the channel can see tickets created in the channel.


This is not currently happening and only reflects if the requester did not use the shortcut/form, in which the existing Slack message can manually converted into a ticket by selecting the Create a ticket action in the More actions menu.

 

Please advise. Thank you!

View comment · Posted Mar 28, 2024 · Mikey G

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Mikey G commented,

CommentSlack integration

Hello,

We are also experiencing a new issue with the Zendesk app in Slack since yesterday.

When performing the following action, the ticket is no longer added to the original Slack thread creating more noise in our Slack channel.
"You can convert an existing Slack message into a ticket by selecting the Create a ticket action in the More actions menu of the message."

Please advise. Thank you!

View comment · Posted Feb 15, 2024 · Mikey G

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