Pedro Cassian
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Recent activity by Pedro Cassian-
does anyone know if there is an update to this? or where I could place the request for this feature? thanks ! the survey is great for emails but would love to have a simple way to do it for calls
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When a customer has started a chat with an agent via messaging, and then does not reply for some hours and comes back, normally the chat is updated with the same agent to follow up, however sometim...
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Hello! I switched over to messaging from live chat but contemplating switching back for now, we currently want to remove the name and email fields from the chat which doesn't seem to be possible in...
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so from my understanding, once this is out of beta I can stop using a round robin add-on and use this feature to auto assign tickets to agents?
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Hey there @... I haven't yet been able to reconcile the numbers just yet 1370 total calls but 657 voice tickets- 255 abandoned/not answered calls so missing about 458 tickets from calls it shows 3...
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Thanks Hiedi Kysther! just to clarify, is this for both "chat" and "messaging" or just "chat", I'm actively trying to accomplish this for the "messaging" widget, but this API seems to be for the we...
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would like to see more use case scenarios of this to see If I get an idea to implement this
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Hello Miranda Burford! I would like the chat to not show up after business hours, but I'm not sure if the open/close API or the custom launchers functions you mention will allow me to do that Thank...
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Hello I'm trying to know how many calls and how many tickets I have on a given day but I'm confused with the dashboard reporting, for this example it is the reporting of the previous day Talk Dashb...
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looking forward to this option in the hopefully near future