Pedro Cassian
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Recent activity by Pedro Cassian-
Satisfaction feedback survey over the phone
AnsweredHello The satisfaction survey feature is very important to us and its very helpful on email/chat tickets but this is not possible for calls, we are hoping to have a similar feature for calls where ...
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Request: Separate schedule for messaging
Hello In Live Chat, we could set a different schedule but in messaging we cannot do this anymore, it has to stick to the business schedule. with daylight savings time changes this has become an iss...
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Messaging - allow chats to be passed to another agent if away
sometimes our customers start a conversation and then go away and come back hours later and the ticket opens up again with the original agent, unfortunately sometimes the agent that was chatting w...
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Messaging - don't allow customers to send messages before inputting name/email since agents don't receive these until they do
Currently, with chat messaging, a user is able to send messages even though they have not entered their name and email, I believe this should be disabled because the ticket is not created until t...
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Call routing to multiple groups equally
We have multiple groups and would like to route calls equally between them as opposed to having a primary group where calls go to first and then go to the second group if the agents from the first ...