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Emily Carlson's Avatar

Emily Carlson

Joined Mar 18, 2024

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Last activity Oct 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Emily Carlson

Emily Carlson commented,

CommentWorking with articles in the knowledge base

We are signed up for the EAP. I have all of the new EAP editor tools available, but not this multiplacement feature. Thanks for taking a look why that might not be turned on for our EAP account. 

View comment · Posted Oct 07, 2024 · Emily Carlson

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Emily Carlson commented,

CommentWorking with articles in the knowledge base

Are there restrictions on the Article Multiplacement for organizations using a Custom Theme? 

Our Article Settings sidebar does not have the  Placement “+” sign to assign multiple placements.

Clicking into the existing Placement, I only see the section that is currently assigned and when I click into Manage Section, it will replace the current section rather than add another section (both within the same brand). 

Thanks for guidance on how to enable or troubleshoot this feature.

View comment · Posted Oct 03, 2024 · Emily Carlson

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