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Becky Evans

Joined Jul 05, 2022

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Last activity Dec 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Becky Evans

Becky Evans commented,

CommentUsing help center search

Darenne No, I meant the feedback form linked by Orsolya Forster above and at the end of the other article https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide- 

 

View comment · Posted May 17, 2023 · Becky Evans

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Becky Evans commented,

CommentUsing help center search

Hi Darenne, Thanks, and sorry I wasn't clear. I understand that it is automatic and see that it has already been rolled out in our help center. My question is about when we see searches that don't return expected results. I see that Zendesk is requesting us to submit a feedback form each time, but that's not very practical. It would be nice if there were things our Agents could do on our end to help train the AI in real time. Cheers! 

View comment · Posted May 16, 2023 · Becky Evans

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Becky Evans commented,

CommentUsing help center search

Hi, this sounds like a great enhancement. Is there anything we can do to help train our own help center?

View comment · Posted May 15, 2023 · Becky Evans

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