Becky Evans

1. Zendesk updates
2. Announcements
3. Announcing the new account level image gallery for articles

Thanks Christine, it looks like all images are showing up in the gallery now. 

• View comment
• Becky Evans
• Created June 26, 2023 20:21
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new account level image gallery for articles

Seems like a good feature, but it was definitely a shock to remove an image from an article and have it disappear from the gallery. I guess unused images that had been uploaded before this rollout ...

• View comment
• Becky Evans
• Created June 07, 2023 16:41
• 2 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About semantic search and how it works

Darenne No, I meant the feedback form linked by Orsolya Forster above and at the end of the other article https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-G...

• View comment
• Becky Evans
• Created May 17, 2023 15:12
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About semantic search and how it works

Hi Darenne, Thanks, and sorry I wasn't clear. I understand that it is automatic and see that it has already been rolled out in our help center. My question is about when we see searches that don't ...

• View comment
• Becky Evans
• Created May 16, 2023 14:32
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About semantic search and how it works

Hi, this sounds like a great enhancement. Is there anything we can do to help train our own help center?

• View comment
• Becky Evans
• Created May 15, 2023 15:40
• 0 votes