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Enrique

Joined Oct 11, 2024

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Last activity Jan 07, 2025

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ACTIVITY OVERVIEW

Latest activity by Enrique

Enrique commented,

CommentTicket automation and collaboration

Hello,

 

I am setting this up in our account but it doesn´t seem to work properly.  The AI is simply reading whether the customer is saying the “magic” word indicated in the custom field, but not really paying attention to the context or anything. 

 

Can anyone review this with me? thank you! 

View comment · Posted Jan 07, 2025 · Enrique

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Enrique commented,

CommentTicket management

Hello,

 

This is impacting severely our day by day. Our agents can´t be clicking all day long so this is totally inefficient. We need please to roll this back. 

 

How can we do it? thank you. 

View comment · Posted Oct 11, 2024 · Enrique

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