Lena Tschuschke

We are also not go ahead with implementing the new workspace due to that feature and try to stall that as long as possible. 

We would really appreciate to keep the system of tickets as it is already or an individual setting possible is. For example to install settings for mails, chats and calls because the main idea is comprehensible and suitable for chats but not for mails. 

We have trust in Zendesk that they will try their best to solve that soon.