Mylena

I would like the Agent Home to update automatically. To update we have to refresh the browser page or press the F5 key.

What problem do you see this solving?

By solving this, agents won't need to refresh the page as frequently.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?

This happens every day. We have to refresh the page several times to view the correct numbers on the Agent Home.
In the previous functionality, we didn't need to refresh the page.

Are you currently using a workaround to solve this problem?

Yes. For now, we are updating the page.

What would be your ideal solution to this problem? How would it work or function?

The ideal would be for the Agent Home to update automatically, as happened on the previous one, and it would not be necessary to update the page every time.

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]

After the latest updates, recent views and searches appear in the search field (which is really cool) and when we use the home and end keys, it navigates through these options in the list instead of going to the beginning or end of the text.

What problem do you see this solving? 

Some agents use this option extensively to enclose searches within quotation marks and quickly navigate the text field to make corrections to the search text before clicking "Enter".

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?

This situation began to occur after the last updates, when the list of recent research in the field was made available. This way, every time we need to navigate through the text, we have to use the arrows. But using the Home and End keys the way they were before the update was very practical in everyday life.

Are you currently using a workaround to solve this problem?

Yes, agents place quotation marks before entering text or navigate using arrow keys.

What would be your ideal solution to this problem? How would it work or function? 

Allow the use of the Home and End keys in the search text and not in the recent search list.