Loredana D'Amelio

In our opinion, the features of the ZENDESK APP for iOS/Android must be maintained as it allows us to clearly, quickly and easily view individual active visitors on all our sites where the WP plugin has been installed and interact with them both when they specifically ask to enter the chat and when perhaps they view very important pages such as those of CART (Wordpress) or even more so the CHECKOUT page (Wordpress).

Most of the chats that operators show when they see an "undecided" customer on the cart/checkout page ALMOST ALWAYS translate into a sale, therefore the functionality offered by a single APP is precious and irreplaceable.

Eliminating this feature alone would be reason enough to no longer use Zendek's service and switch to other competitors.

I hope our contribution is appreciated and understood.

Thank you