Casey
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Total activity26
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Last activity
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Activity overview
Latest activity by Casey-
Casey commented,
Please disregard my previous post - was able to figure it out by removing "Metrics on Rows" from Configuration and using "Top/Bottom" on Result Manipulation.
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Casey commented,
Hi Zendesk - Is there any way to display only totals from a query without having to hide rows/columns?I currently have totals displayed, but with hidden rows (=31) the total disappears for those mo...
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Casey commented,
Thank you @... for the additional information. Below is the query I based the previous one off of, only using "Tickets created" rather than "Tickets updated w/ comment". In this case, the rows are ...
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Casey commented,
Hi Zendesk - Having an issue where "simple" sum totals aren't showing for all rows. In the screen below, it appears only "Tickets reopened" is showing under Ticket totals for each row(s). Any sugge...
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Casey commented,
Thank you Christophe Tiraboschi !
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Casey commented,
Hi Zendesk - When hiding a part of a result (row), changing this value sometimes hides all of my results. For example, I am using a basic ticket count query and displaying totals: The image below h...
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Casey commented,
Heather Rommel Thank you so much - yes, exactly what we were looking for!
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Casey commented,
Lisa Kelly I was able to locate the Events (thank you). However, I'm unable to locate where these tags (in red below) are applied. They don't appear to be applied by a trigger in the sequence. Any ...
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Casey commented,
Great - thank you Lisa Kelly !
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Casey commented,
Hi Zendesk - How can I view the instance where a tag is being applied to a request?For example, I am trying to locate the trigger or automation where [x_y_z] tag is being applied to the request so ...