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Carlos Beccar

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Activity overview

Latest activity by Carlos Beccar
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    Carlos Beccar created a post,

    Zendesk Sell Triggers

    It would be so much more useful if the actions included things like generating a task based on the trigger, or enrolling a deal in a sequence or even sending a templated email. But an actual "actio...

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    Carlos Beccar commented,

    Additionally - having templates for txt messages would be incredible. So many messages are for the same purpose... requesting reviews; confirming appointments; asking for referrals; etc.

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    Carlos Beccar commented,

    Customers dictate our preferred communications channels. We also use txt messaging for receiving pictures from customers of utility bills, damaged solar panels, electrical boxes, etc  We also activ...

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    Carlos Beccar commented,

    Additional comment: Some customers are reporting that when we call them their phone displays "Potential Spam" warning. We need to avoid that at all costs.

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    Carlos Beccar commented,

    I second that one... I am guessing it is in the Q somewhere in the product dev Zenverse but wanted to add that it would awesome to see the txt capabilities expanded. They are super basic at this po...

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    Carlos Beccar created a post,

    Sell Voice

    Answered

    Need the ability for our business name to appear on Caller ID when making outbound calls using Sell Voice. The current climate around spam calls and robocalls has many customers either not answerin...