Sophie St-L.
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Total activity34
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Last activity
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Member since
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Activity overview
Latest activity by Sophie St-L.-
Sophie St-L. commented,
Hi Sean, Thank you for your answer. The grouping based on language is working, but not the way we needed. We would have preferred not to have to create new groups for our IVR to work properly. It w...
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Sophie St-L. created a post,
Route calls by agents skills
PlannedIt would be very useful to be able to route calls by languages (Skill). We have some agents with ''English'' skill and ''French'' skill. But, the only way to route calls correctly with our phone me...
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Sophie St-L. commented,
Hi Zendesk Customer care!Is there a way to put a trigger to collect some data from the NPS in Zendesk?Ex: If we would like to know the emails of our promoters. Thanks!
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Sophie St-L. commented,
Bonjour, À ce jour, est-il possible de séparer des tickets suite à la fusion ? Envisagez-vous de travailler sur ce problème ?
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Sophie St-L. created a post,
Zendesk Spellcheck EN/FR
Do you have any suggestions for a spellcheck app that works well with Zendesk? We need a grammatical corrector in French AND English languages. In the previous post, I just notice that there are sp...