mws
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Total activity24
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Last activity
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Member since
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Following0 users
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Votes5
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Activity overview
Latest activity by mws-
mws commented,
Well, the day has finally come. I'm so excited to share that we're finally off of Zendesk. Moved to Helpscout earlier this month and it's been such a breath of fresh air. The point here isn't to pr...
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mws commented,
Well, the day has finally come. I'm so excited to share that we're finally off of Zendesk. Moved to Helpscout earlier this month and it's been such a breath of fresh air. The point here isn't to pr...
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mws commented,
Well, the day has finally come. I'm so excited to share that we're finally off of Zendesk. Moved to Helpscout earlier this month and it's been such a breath of fresh air. The point here isn't to pr...
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mws commented,
I have no idea what to respond here. With all due respect, Zac, you're "picking up on the following"? This thread has been open for 2 years, and there's others similar/older to it. Zendesk is not...
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mws commented,
Same here - this has been happening for so long that we've just ignored it and lived with it...until Zendesk decided to completely break the text editor in Safari! https://support.zendesk.com/hc/en...
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mws commented,
We have reached the end of our rope with this and are seriously exploring FreshDesk and HelpScout. It's just unbelievable that simple basic features like this aren't even being considered. Scratch ...
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mws commented,
FYI, community, here's the response that was shared with me in the ticket. Yet another non-fix / workaround / breaking an existing feature by Zendesk. Our product development team has been made aw...
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mws created a post,
Autocorrect suddenly no longer working in Admin Ticket Reply area?
Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari. Is this a known issue/bug?
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mws commented,
We have reached the end of our rope with this and are exploring FreshDesk and HelpScout. It's just unbelievable that simple basic features like this aren't even being considered. Scratch that...the...
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mws commented,
Agreed on the above! Something has changed in the last two months because in addition to needing to refresh for new tickets, there's some type of caching happening where if you click into a ticket,...