mws

1. Community
2. Feedback - Ticketing System (Support)
3. Send Email Notifications to Secondary Emails in Support

Well, the day has finally come. I'm so excited to share that we're finally off of Zendesk. Moved to Helpscout earlier this month and it's been such a breath of fresh air. The point here isn't to pr...

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• mws
• Created April 20, 2023 17:45
• 3 votes

1. Community
2. Zendesk Suite Q&A
3. Autocorrect suddenly no longer working in Admin Ticket Reply area?

Well, the day has finally come. I'm so excited to share that we're finally off of Zendesk. Moved to Helpscout earlier this month and it's been such a breath of fresh air. The point here isn't to pr...

• View comment
• mws
• Created April 20, 2023 17:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

Well, the day has finally come. I'm so excited to share that we're finally off of Zendesk. Moved to Helpscout earlier this month and it's been such a breath of fresh air. The point here isn't to pr...

• View comment
• mws
• Created April 20, 2023 17:44
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

I have no idea what to respond here. With all due respect, Zac, you're "picking up on the following"?  This thread has been open for 2 years, and there's others similar/older to it.  Zendesk is not...

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• mws
• Created March 31, 2023 21:00
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk use significant memory when process with Safari.

Same here - this has been happening for so long that we've just ignored it and lived with it...until Zendesk decided to completely break the text editor in Safari! https://support.zendesk.com/hc/en...

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• mws
• Created March 22, 2023 21:19
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

We have reached the end of our rope with this and are seriously exploring FreshDesk and HelpScout. It's just unbelievable that simple basic features like this aren't even being considered. Scratch ...

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• mws
• Created February 15, 2023 02:55
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Autocorrect suddenly no longer working in Admin Ticket Reply area?

FYI, community, here's the response that was shared with me in the ticket. Yet another non-fix / workaround / breaking an existing feature by Zendesk.  Our product development team has been made aw...

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• mws
• Created February 15, 2023 02:54
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Send Email Notifications to Secondary Emails in Support

We have reached the end of our rope with this and are exploring FreshDesk and HelpScout. It's just unbelievable that simple basic features like this aren't even being considered. Scratch that...the...

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• mws
• Edited February 10, 2023 22:54
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

Agreed on the above! Something has changed in the last two months because in addition to needing to refresh for new tickets, there's some type of caching happening where if you click into a ticket,...

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• mws
• Created June 06, 2022 13:42
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

Shane Edwards - Mind sharing where you migrated to? We're interested. 

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• mws
• Created April 15, 2022 19:00
• 0 votes