JI

1. Community
2. Feedback - Ticketing System (Support)
3. Require log in for ticket submission via the Web Widget

Hi Kolten, Any updates on this, perhaps?

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• JI
• Created October 19, 2022 12:45
• 0 votes

1. Agent guide
2. Ticket management
3. Merging tickets

I don't feel that my question is answered. I'm asking whether there is a way to automatically set the resolution field when the merge is done, without having to update each of the tickets individua...

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• JI
• Created February 23, 2022 08:19
• 0 votes

1. Agent guide
2. Ticket management
3. Merging tickets

Is there an automation option to set resolution to [X] when a ticket is merged, so that my ticket resolutions are not [Blank] ?  (Affecting my telemetry and dashboards)   Thanks!

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• JI
• Created February 22, 2022 09:50
• 1 vote