Zoe Hutchinson
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Last activity
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Activity overview
Latest activity by Zoe Hutchinson-
Zoe Hutchinson created a post,
Reporting on Agent Activity
AnsweredHi, I need some assistance. I need to create a report to show how active one of my agents is being day to day, and to show where they updated a ticket (But might not be the owner anymore). Any id...
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Zoe Hutchinson commented,
is there anyway to exclude agent raised tickets where the end user has not responded?