Having worked in various call centres I can say that this will be incredibly valuable.

With various phone systems you can see when people log in, aux breaks etc. And it's so great to see those stats, and be able to manage time better, but also identify any behavioural issues that need to be addressed.

Being able to see the same on chat would be a game changer. We have a small team and this would be something that would really help shape the team and allow us a full view and understanding of how the team operate, especially with many of our team working remotely.

For me, this is something that I would use daily to help understand the day before, and also track the performance of the team, or allocate resources where needed/breaks etc.

I look forward to the updates and the implementation of this one!