Recent searches


No recent searches

Nick's Avatar

Nick

Joined Aug 07, 2023

·

Last activity Oct 01, 2024

Following

0

Followers

0

Total activity

16

Votes

10

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by Nick

Nick commented,

Community comment Feedback - Chat and Messaging (Chat)

Sarah Darmawan  you're right that Messaging does have a more extensive list of supported file types, however, many of your clients provide technical support (as do we) and require receiving archived or zipped files such as, but not limited to, *.tar, *.tar.gz, *.z, *.zip, *.7z, *.rar, etc. 

 

Being unable to receive such files slows support and is inconvenient for the customers, which may lead to them being unwilling to help and send the file via another channel such as email.

View comment · Posted Jul 23, 2024 · Nick

0

Followers

1

Vote

0

Comments


Nick commented,

CommentMetrics, attributes, and filters

Erin O'Callaghan Is the handle time calculated for each agent separately in case there is more than one agent working with the same messaging ticket?

For example, agent A started working with a ticket, in 15 minutes agent's shift is over and the ticket is reassigned to agent B who worked with the ticket for another 10 minutes. In the ZD statistics, will both numbers be added to the median handle time calculation of each agent?

View comment · Posted Aug 07, 2023 · Nick

0

Followers

1

Vote

0

Comments