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Gabrielle Rosso
Joined Oct 16, 2021
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Last activity Feb 19, 2025
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Latest activity by Gabrielle Rosso
Gabrielle Rosso commented,
Hello,
As some agents created personal macros but are no longer employed, how could I delete these macros? I am an admin in the system.
View comment · Posted Jan 03, 2024 · Gabrielle Rosso
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Gabrielle Rosso commented,
+1
View comment · Posted Jun 12, 2023 · Gabrielle Rosso
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Gabrielle Rosso created a post,
We have the opportunity to select a default value in the custom ticket fields. However, it is not possible to do the same thing in the custom user fields.
For our organisation, GUIDE users must have different kind of accesses so that some of them can open tickets via the portal, but some other don't. They however need to have access to GUIDE documentation so they need to have an account.
The way the system works now is that every time a new user send an email to our support address or comment an existing ticket, they are automatically added to the organisation users. By selecting a default value, we could prevent them to have the access to open tickets directly.
Is that something planned in the future?
Many thanks,
Posted Jan 09, 2023 · Gabrielle Rosso
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Gabrielle Rosso commented,
Hello,
Is there a possibility to see all the existing tags, not only the 100 most-used?
View comment · Posted Nov 21, 2022 · Gabrielle Rosso
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Gabrielle Rosso commented,
Same here, it slows down the agents when they are working on their lists. The notification could be moved slightly to the left, there is plenty of room to display them and they will not cover anything.
View comment · Posted May 25, 2022 · Gabrielle Rosso
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Gabrielle Rosso created a post,
A lot of our end-users would like to have the opportunity to download their ticket list in Excel to do their tickets follow-up.
I heard that it was possible in old Zendesk version. Is there something planned in a near future?
Many thanks.
Posted Sep 01, 2021 · Gabrielle Rosso
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Gabrielle Rosso commented,
Hi there,
I did the workaround suggested. It seems to works in Chrome, but the issue is still there in Edge, even with the workaround... Any idea why?
View comment · Posted Aug 24, 2021 · Gabrielle Rosso
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Gabrielle Rosso commented,
Hello,
Is there a way to create a custom field available for agents which would be editable by admins only? Basically, we don't want agents to be able to modify it but have the information in read only.
View comment · Posted Aug 04, 2021 · Gabrielle Rosso
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