Anthony Ruiz
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Last activity
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Activity overview
Latest activity by Anthony Ruiz-
Anthony Ruiz created a post,
Need to target Agents with @mentions in comments on tickets as a trigger condition
Hello, Feature Request Summary: We need the ability to @mention on comments agents that can be set as a conditional trigger. Currently when we @mention it will add the agent as a follower. Thi...
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Anthony Ruiz commented,
Can this be considered as a feature request? Why can't this be set as a conditional trigger field? I would like to be able to @mention someone on a comment on a ticket and trigger something to happ...