Michael Peronard Ellingsgaard

Hi again :)

Can you make a template for us?

Unfortunately we only have the Teams-plan as subscription to Zendesk Support and therefor we don't have the rights to create templates. We have no plans about changing the subscription plan for now, so I'm curious to hear if you / Zendesk Support, can set up a template for us, that we can use, and that uses the same logic as before your new layout. See my description above. Is that possible?

Zendesk Data Back Up

I have another question, related to security: do you have all our data backed up in case your main system is hacked and all data on your online servers is stolen/deleted or corrupted? Or do we have to make our own copy of all the data that is in your system - with all our tickets, that are documenting our work years back.

Best regards

Michael Peronard Ellingsgaard

Hi Shawna and Paul

Thanks for your answers, they are highly appreciated.

BR Michael

Thanks, Jane.

I agree - I also prefer the response box in top of the page, when the order of the answers was like before.

It's like Zendesk didn't test the new interface at humans at all before changing it.

It does not clear the internal field, it actually remembers what is in the field if you switch back from public. And if you write in the public field, it also remembers that if you switch between public and internal and back again. And it still remembers whats in both of the fields if you close the browser window and open it again, as before.

Hi Zendesk

ORDER OF MESSAGES IS NOW CONFUSING
The now reversed order of new messages on a task/thread, now shown in the top of the page, and the new placement of the area where you write you answers, in the bottom of the page, makes it less manageable.

When there is more answers in the incomming mail, that generates the ticket, you will have to scroll up in the new post, to find the newest message, the way you have laid it out now.

Before the newest message was always shown at the top of the page, right below the area where you write your response.

Please roll back that change.

A DROPDOWN TAKES MORE TIME TO USE THAN BUTTONS
Why on earth have you replaced the two public/internal buttons with a dropdown? When you use internal messages a lot, it's a killer that you now have to click two times instead of just once.

Please roll back that change.