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Maxwell Hunter

  • Total activity
    11
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Activity overview

Latest activity by Maxwell Hunter
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    Maxwell Hunter commented,

    1. Explore
    2. ...
    3. Creating dashboards
    4. Cloning dashboards

    Running into a situation where a few admins have Cloned the default support dashboard and now my reports are cluttered with multiple reports of the same name. Trying to find the report I want to ad...

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    • Maxwell Hunter
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    Maxwell Hunter commented,

    1. Explore
    2. ...
    3. Customizing reports
    4. Using drill in to refine your reports

    Do the default dashboards have the ability to have drill down enabled in the reports? Or will I need to Clone the default dashboard and enable to drill down option on each report i want to be able ...

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    Maxwell Hunter commented,

    1. Support
    2. ...
    3. Ticket customization
    4. Activating custom ticket statuses

    Is there a way to create custom ticket statuses that would only be visible for certain groups or forms? I could see the list of statuses to choose from becoming quite large as custom statuses are c...

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    • Maxwell Hunter
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    • 14 votes
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    Maxwell Hunter commented,

    1. Objects and rules
    2. ...
    3. Routing
    4. Managing your omnichannel routing configuration

    Hello, I am interested in using the omnichannel routing feature for capacity and agent status, but we have no intention to use messaging/talk in our agent workspace. I currently use the Classic Web...

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    • Maxwell Hunter
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    • 1 vote