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Maxwell Hunter

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Activity overview

Latest activity by Maxwell Hunter
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    Maxwell Hunter commented,

    Running into a situation where a few admins have Cloned the default support dashboard and now my reports are cluttered with multiple reports of the same name. Trying to find the report I want to ad...

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    Maxwell Hunter commented,

    Do the default dashboards have the ability to have drill down enabled in the reports? Or will I need to Clone the default dashboard and enable to drill down option on each report i want to be able ...

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    Maxwell Hunter commented,

    Is there a way to create custom ticket statuses that would only be visible for certain groups or forms? I could see the list of statuses to choose from becoming quite large as custom statuses are c...

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    Maxwell Hunter commented,

    Hello, I am interested in using the omnichannel routing feature for capacity and agent status, but we have no intention to use messaging/talk in our agent workspace. I currently use the Classic Web...