Luke Byrnes

Hi Zendesk Team,
 

I wanted to provide some feedback regarding the readability of text within the Zendesk interface, specifically concerning the use of a light grey background behind text boxes. (newly introduced)
 

As someone with a visual impairment, I've found that the subtle contrast between the light grey background and the white text box can make it challenging to read the text clearly. While this design choice might appear visually appealing and sufficiently distinct to most users, it poses a readability issue for those with similar visual impairments.
 

My experience:

1. Low Contrast: The contrast between the light grey background and the white text box is minimal, making it difficult to distinguish the boundaries and focus on the text itself.
2. Strain on Eyes: The lower contrast requires more effort to read, causing additional strain on the eyes, especially during prolonged use.

It's a little disappointing that accessibility was not a contributing factor in the new UI design. Ensuring that all users, including those with visual impairments, can easily read and interact with the content is crucial for an inclusive user experience.

It'd be good if we had settings available that allow for user choice to set colours that increase contrast or allow for colour alternatives.