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Online Test 9

Joined Mar 01, 2022

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Last activity Mar 02, 2022

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Latest activity by Online Test 9

Online Test 9 created a post,

Post Feedback - Chat and Messaging (Chat)

Hi,

We have a multi-language website and we use chat triggers, but the only way to define the language of the message in the trigger is to use the visitor location or the URL.

This will not work for us as we base the page language on the client's defined language with us, we set the locale on the client side JS.

Can you please add Locale as one of the filters for the Chat Triggers?

Posted Mar 02, 2022 · Online Test 9

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Online Test 9 commented,

CommentLive chat departments, triggers, operating hours, and routing

Hi, why would we set the language based on location? Can't we use the Locale?

What language would you use for a user located in Canada or Switzerland?

Our clients can choose their language independently than their location, seems like a very basic need for triggers!

View comment · Posted Mar 01, 2022 · Online Test 9

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