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Derek Hixon

Joined Oct 16, 2021

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Last activity Sep 28, 2022

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Latest activity by Derek Hixon

Derek Hixon commented,

Community comment Feedback - Help Center (Guide)

+1

View comment · Posted Sep 28, 2022 · Derek Hixon

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Derek Hixon commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Tipene Hughes speaking for Lolu here, but if there are system outages happening, say an AWS event that's affecting login or a heavily used section of the product - having a banner across the top of the page calling out the event etc. could help deflect tickets and better inform end users.

Looks like maybe this could be created via API, but a little surprised this isn't something out of the box that can be configured and toggled on off via Guide Admin.

View comment · Posted Sep 28, 2022 · Derek Hixon

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Derek Hixon commented,

CommentViews, ticket status, and ticket fields

Just filled out google form from 6 months ago, but it's now over a year ago this thread said this was being planned? What's the story here?

View comment · Edited May 31, 2022 · Derek Hixon

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Derek Hixon commented,

CommentHow to customize the theme of the help center

Thanks Tipene Hughes all set now, cheers!

View comment · Posted Feb 28, 2022 · Derek Hixon

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Derek Hixon commented,

CommentHow to customize the theme of the help center

I was able to add an article to a section ok, however, the article doesn't show up on the category page so am now trying to also add the article to the section on the category page and am using the below code.

Is this correct, and more importantly, where would I place this? Thanks!

{{#is id 123fake_section_id_123}}

  • Article Text

  • {{/is}}

    View comment · Edited Feb 25, 2022 · Derek Hixon

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