Dave B
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Total activity12
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Last activity
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Activity overview
Latest activity by Dave B-
Dave B commented,
If a ticket is created with a private comment, the SLA first reply time target will not start until the ticket gets a first public comment from an end user. An exception to this rule is that if th...
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Dave B commented,
Is there a way to disable the first response SLA for tickets that are created on behalf of a requester? Since Support is initiating the communication, the concept of a first response SLA doesn't m...
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Dave B commented,
It would be good if you could apply permissions to specific organization fields such that agents can't edit it. We rely on one of one of these fields to power an integration (with Rootly) which re...
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Dave B commented,
Regarding this note for drop-down list, it would be great if the configured default value was applicable for tickets that were created by customers, even though it is not a customer-facing field. ...