Ramadan Elsayed
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Total activity17
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Last activity
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Activity overview
Latest activity by Ramadan Elsayed-
Ramadan Elsayed commented,
Yes, it worked. Thanks alot.
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Ramadan Elsayed created a post,
Embedded contents do not appear after publishing
Hello All, I have embedded a decision tree in a zendesk article, upon publication, it does not appear. Am i doing something wrong?
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Ramadan Elsayed commented,
I booked the calendar.
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Ramadan Elsayed commented,
Thanks Peter, I tested it, it works great. i want to state some feedback points here: Acknowledging messages need to have " I read and acknowledge that" button, better than an X button. we need an...
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Ramadan Elsayed commented,
I want to make sure that the application has the following: The fact that it is mandatory for the agents to acknowledge the message they receive. The ability to report who did and who didn't. this...
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Ramadan Elsayed created a post,
Sending "Mandatory to acknowledge" process updates and announcements
As a dynamice contact centre, we receive updates almost daily. and we need to ensure that our employees know and acknowledge those updates, and for us to know who did and who didn't. I'm looking ...
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Ramadan Elsayed commented,
Have a Question we have two Zendesk accounts for two different countries, one of them has a stack of articles. want to copy them to the other account, is that possible?
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Ramadan Elsayed commented,
very good workaround, however, such simple photo format feature should be added to the article design tools.
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Ramadan Elsayed commented,
hello All, im looking to put an image on an article to be wrapped around the text or next to it like the photo. but there is no option for that.