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Gerard Masnou Artigas's Avatar

Gerard Masnou Artigas

Joined Jul 12, 2022

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Last activity Feb 17, 2025

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Latest activity by Gerard Masnou Artigas

Gerard Masnou Artigas commented,

CommentUsers, groups, and organizations

Hi Marine, 

That is correct, users with the role "agent" do not have that setting available under their profile.

View comment · Posted Jan 23, 2023 · Gerard Masnou Artigas

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Gerard Masnou Artigas commented,

CommentUsers, groups, and organizations

Just like Ben and Dave, I don't see the "Access" field in the user profile, regardless of their role. We are not on the Enterprise plan either. 
Has this setting been moved elsewhere?

View comment · Posted Jan 18, 2023 · Gerard Masnou Artigas

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Gerard Masnou Artigas commented,

CommentAdditional ticket channels

Would there be any other logic that affects the ability to have notifications delivered? We have one of the brands with web messaging-enabled and the agent workspace is enabled as well but we do not receive notifications. 
If we have multiple brands do we need to have all of them with web messaging enabled? 

View comment · Posted Jul 12, 2022 · Gerard Masnou Artigas

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